Customer Service Team Career!

“The culture at Townsend is contagious!  It sets the mood every morning!” Elsa in Customer Service at Townsend Leather

Top Work Place and Best Place To Work awarded, Townsend Leather, is growing and looking for more incredible people to join our team. Our Customer Service Team is specifically looking to grow by adding a new RECEPTIONIST – someone with a passion for doing great work, taking initiative, being part of a team, getting shit done, and having fun.

One of the greatest parts of being a receptionist at Townsend Leather is you get to get involved, be the voice and the face of the company to so many, spreading good vibes, and being an integral help to our success.

Nothing feels as great, as when you know you’re appreciated for doing a good job, and that happens all the time at Townsend.”

“This may sound “cliché” however it really is like family at Townsend Leather. I’ve developed lifelong friendships with many partners here. Everyone truly cares about one another’s wellbeing.”


What we need…

Specifically, we are looking for someone who:

  • Can immersive themselves in Townsend’s culture and core values
  • Roll up their sleeves, kind of personality 
  • Detail-oriented to focus on the many steps needed for success
  • Takes initiative to learn new skills and put them into action
  • Great written and verbal communication skills
  • Works well on a team
  • Dependable and show up for their co-workers

What it looks like…

This career path is one of reward and growth, your day-to-day tasks will look like:

  • Answering phone and welcoming guests
  • Prepare & organize sampling to be shipped
  • Managing outgoing & Incoming mail
  • Assist customer service with various computer tasks, like customer letters and product labels
  • Planning and executing Luncheons
  • Office inventory management
  • Serving as the face & voice of Townsend Leather guests, customers, and our suppliers with professionalism and warmth
  • Hours are 8 am to 4:30 pm 
  • A drug test will be required before being hired at Townsend (drug tests no longer test for Marijuana, only test for illegal drugs)

This position comes with a plethora of Townsend benefits:

Retirement Plan, Dental, Disability, Life, Vision, and Heath Insurances, FSA, HRA, tuition assistance, company gym, paid time-off, teammates with great taste in music, parental leave, infinite high fives, 401k matching, t-shirts, and so much more.

The pay will be based on skills and experience, but you can expect a starting pay of $16.85, with lots of opportunities for growth and increases.


“Everyone here is so willing to help each other”

If this sounds like a place for you to use your skills, learn some new ones, put your career into your own hands, love what you do and spend your days doing work you feel proud of, connected to, and excited to keep coming back to… then apply 

“Together, we work hard, but we play hard too! We have a lot of fun and get shit done!”

Or see more about a career at Townsend Leather here: 

“I love working here, I am proud to be Townsend!”