We love what we do, who we do it with, and who we do it for.
The entire Townsend Leather Team considers themselves Customer Service team members because each Townsend Partner is passionate about creating great work and working as a team to delight our customers.
Below is just a handful of the magical superstar crafts-people that work at Townsend Leather.
For over 50 years Townsend Leather has led the industry in color-matching, custom capabilities, company-culture, and quality. We put care for craft, people, and quality in everything we do and we look forward to custom-crafting that care for you too. We ARE the manufacturer and we are leather experts, who will work with you to recommend and select leathers that will meet or exceed the performance and design-dreams of each project.
We can help you estimate order quantities, provide a prompt sampling of all in-stock and standard leathers, work with you to develop custom colors, textures, and finishes that meet your project specifications, adjust our production schedule to meet your delivery needs, and make your every-leather dream come true, together.
A.J.
Sales Representative
A Favorite Thing:
My favorite thing about Townsend is our atmosphere and culture. We take our work seriously but have a lot of fun doing it. www.townsendleather.com/the-townsend-story/mission-and-values
Something People Might Not Know About Me:
Enjoying the Adirondack mountains…hiking, hunting, mountain biking, fishing, camping, & snowshoeing.
Years as a Townsend Leather Partner:
8 years
AlisonSales & Marketing Director
Alison
Sales & Marketing Director
A Favorite Thing:
I love our capability of developing leathers from scratch and seeing first-hand the leather come to life. Whether it be R&D or a standard product, I love being able to walk into our production facility and work with the team throughout the whole process – from color selection, to the exact sheen and hand, or embossing and tipped effects. Being able to see the leather through each stage makes me excited to sell and show people how beautiful it is! www.townsendleather.com/services
Something People Might Not Know About Me:
I more recently have a greater love for coffee, lattes, and cappuccinos and have been experimenting being my own barista!
Years as a Townsend Leather Partner:
14 years
Anthony
Director of Quality
A Favorite Thing:
The sense of family-between the team and our customers. www.townsendleather.com/the-townsend-story
Something People Might Not Know About Me:
I am a collector of video games-currently more than 1700 games.
Years as a Townsend Leather Partner:
26 years
Carrie
Cycle 1 Production Lead
Years of Service at Townsend Leather:
14 Years
About the photo:
Having a fun Townsend day with my bestie!
Who has been the biggest influence on Carrie’s life?:
My parents. They both taught me to persevere, and never settle. Always be honest to myself and others. Hold your family and friends close to your heart. Remember what is truly important and don’t sweat the small stuff.
ChristaEnd Cycle Expeditor & Customer Service Representative
Christa
End Cycle Expeditor & Customer Service Representative
A Favorite Thing:
I am always amazed at how many beautiful products we make! There are so many fun colors and patterns! My favorite products would have to be the Shimmering Suedes/Cowhides. I love how they sparkle and how they can add a little flare to any project! Here is my personal pick!
The people I work with are my favorite part about working at Townsend! I love how everyone really comes together to help a Partner in need or to celebrate an accomplishment.
Something People Might Not Know About Me:
I enjoy gardening, cooking and shopping! I love my 2 cats, Sunday and Abby! My husband and I love to travel and see new places! I am slightly obsessed with British Period Dramas (Downton Abbey, Peaky Blinders, The English Game etc.) and reality TV shows.
Years as a Townsend Leather Partner:
6 years
CindyAccounting Manager of Administration
Cindy
Accounting Manager of Administration
A Favorite Thing:
It’s hard to pick one favorite aspect! Everything and everyone at Townsend is amazing! The care, talent, pride and love each and every partner contributes is inspirational and definitely something to be proud of! I know I’m extremely proud of what we are, do, and stand for. ❤️
www.townsendleather.com/the-townsend-story
Something People Might Not Know About Me:
I entered the women’s four-wheeler drag race one year at the Fonda Fair and actually won first place.🥇
Years as a Townsend Leather Partner:
9 years.
CodyNetwork Administrator / IT Dude
Cody
Network Administrator / IT Dude
A Favorite Thing:
One of my favorite things about Townsend is the freedom to voice your opinion. Partners get opportunities to cross-train which may help them find something that they enjoy and maybe even discover a new talent. www.townsendleather.com/the-townsend-story
Something People Might Not Know About Me:
I am pursuing ethical hacking in my free time. I an avid collector of Funko Pops.
Years as a Townsend Leather Partner:
4 years
DanielleFootwear Development & Sales Lead
Danielle
Footwear Development & Sales Lead
A Favorite Thing:
I love building relationships with customers and supplying them with beautifully crafted leathers that I’ve put my heart into.
Something People Might Not Know About Me:
Starting in customer service facilitated my knowledge of our extensive variety of products, wonderfully ambitious values that have encouraged my growth both personally and professionally, and exposure to the markets we supply. I now drive my passion for product development and utilizing our domestic raw material to supply a newer market sector for Townsend, footwear! Outside of work I am a yogi, I lead guided meditations and provide Reiki services at a local wellness studio.
Has been a Townsend Partner:
6 years
DaveDry Floor Lead and Safety Director
Dave
Dry Floor Lead and Safety Director
A Favorite Thing:
Family-oriented and my favorite product is Softina.
Something People Might Not Know About Me:
I am on the Board of directors at Meco Volunteer Fire Company. I have been a fire member for 20 years.
Years as a Townsend Leather Partner:
14 Years
Dawn
Quality Control Clerk
A Favorite Thing:
My favorite thing about Townsend is the workplace and our work-chat system. And our new product collections are very cool and interesting!
Something People Might Not Know About Me:
The best thing I like to do is ride my side-by-side in the woods with all the different scenery and my family and friends.
Years as a Townsend Leather Partner:
33 years
Debbie
Inventory Controller
A Favorite Thing:
My favorite Townsend product is any emb/gaufraged/tipped handcrafted product
Something People Might Not Know About Me:
I completed my college business degree at age 44
Has been a Townsend Partner:
For 26 years
Donna
Shipping Leader
A Favorite Thing:
My favorite thing about Townsend is the pride that all partners take in making such beautiful. www.townsendleather.com/leather
Years as a Townsend Leather Partner:
15 years
EricDirector of Lean and Process Manufacturing
Eric
Director of Lean and Process Manufacturing
A Favorite Thing:
Continuous Improvement and our desire to cross-train our Partners in several different departments and processes! www.townsendleather.com/the-townsend-story
Something People Might Not Know About Me:
I am the JV Boys Basketball Coach at the high school I graduated from.
Years as a Townsend Leather Partner:
17 years
GabbyTouch-up Lead and Training Artist
Gabby
Touch-up Lead and Training Artist
A Favorite Thing:
My favorite aspect about Townsend is that we do not consider ourselves co-workers & employees, but partners & family. ❤
www.townsendleather.com/the-townsend-story
Something People Might Not Know About Me:
I can secretly do backflips!!
Years as a Townsend Leather Partner:
3 years
Jared
President
A Favorite Thing:
My favorite products are metallics, especially ones with a natural antique undertone like Regal and Stargazer. With customer orders for colors and effects less sparkly in the past year and more subdued and contemporary by our customers – I gravitate towards very lightly finished natural grain leathers like Prana and Softina. I love anytime customers veer out of the popular greys, creams, and grieges – I love vibrant, pretty colors with hospitality beginning to make a comeback I’m thrilled for an Antique Legends French Blue and Manchester Sangria Red coming though now!
Something People Might Not Know About Me:
A lot of people in the company know I help out in selecting orders, and customers that’s probably closely with me also know this – but throughout Covid I think many would be shocked to know how much of our orders I allocated while also overseeing production.
Years as a Townsend Leather Partner:
25 years
JeremySecond Shift Production Supervisor
Jeremy
Second Shift Production Supervisor
A Favorite Thing:
I love the family feel at Townsend. You aren’t just an employee here, you are a Partner and a part of the family. I love being able to come to work with a smile on my face and leave with the same smile and also a sense of accomplishment.
Something People Might Not Know About Me:
I am a craft beer lovin, charcoal grillin, outdoor lovin, frisbee throwin teddy bear
Has been a Townsend Partner:
4 years
JillianCustomer Service Representative
Jillian
Customer Service Representative
Years of Service at Townsend Leather:
14 years
About the photo:
A picture of my son and I, and he is the best part of life.
The most important life lesson Jillian has learned:
Do not take for granted what you have. Live every day as it is your last because you never know what tomorrow will bring.
Joe
Graphic Design
A Favorite Thing:
I not only get to work with my amazing wife, Linette and awesome son, Cody, but with an entire crew of very intelligent, driven and inspiring people that really enjoy what they do!
My favorite products are Classic & Manchester. One of the many things I love about Townsend is the freedom to be as creative as I can! Embossed patterns, laser etchings and digital prints I’ve designed are displayed all over the world!
Something People Might Not Know About Me:
Not really much of a secret, but I’ve played bass guitar in professional heavy metal bands for over 30 years and have performed on over a dozen CDs. I’m also an avid reader with a specific interest in world history! www.facebook.com/RealEnertia/
Years as a Townsend Leather Partner:
24 years
JordanCustomer Service Representative
Jordan
Customer Service Representative
A Favorite Thing:
My favorite thing about working at Townsend is getting to personally pick out leathers to send to customers. I love working on hospitality projects. Being able to go through our custom library and find all sorts of fun colors and patterns never gets old.
Something People Might Not Know About Me:
I’ve been playing the guitar and Bass for over 10 years.
Years as a Townsend Leather Partner:
4 years
Joseph
Coloring Supervisor
A Favorite Thing:
The people and the Softina Cowhide product, it’s just so soft!
Something People Might Not Know About Me:
I like golf and fishing :)
Years as a Townsend Leather Partner:
21 years
KellyCustomer Service Representative
Kelly
Customer Service Representative
A Favorite Thing:
We produce the most Beautiful Leather – Favorite product at the moment would be our Fifth Avenue.
Something People Might Not Know About Me:
Love visiting wineries…never pass up a trip to the Finger Lakes! Hope to make a trip to Napa Valley Someday!
Currently into Yoga – but love to hit up a Great ZUMBA Class 😊
Years as a Townsend Leather Partner:
4 years
KevinDirector, Aircraft Leather Sales
Kevin
Director, Aircraft Leather Sales
A Favorite Thing:
I love working every day with so many family members and friends and I love our ability to custom create any color imaginable. www.townsendleather.com/services
Something People Might Not Know About Me:
Any playlist that doesn’t include at least 7 Led Zeppelin songs isn’t worth listening to.
Years as a Townsend Leather Partner:
40ish?
LarissaCycle 2 Production Lead
Larissa
Cycle 2 Production Lead
A Favorite Thing:
I’ve always really loved out Mesa products. I like the feel, textured look, and the contrast in color within the hide(s). Our hand-tipped/Embossed products are also very beautiful and unique too. Chuck actually re-upholstered a chair for me in a Mesa Navy Blue color.
Something People Might Not Know About Me:
I love singing and frequently perform in local community theater productions when I get the chance. Also, my husband and I host friends weekly for Dungeons & Dragons at our house.
Years as a Townsend Leather Partner:
8 years
LinetteCustomer Service Representative
Linette
Customer Service Representative
A Favorite Thing:
My favorite thing at Townsend is the people I work with and my favorite leather is Shimmering Suede and Taj. Anything shiny!
Something People Might Not Know About Me:
I like to make leather jewelry and other leather items. I collect PEZ dispensers and have about 2000 currently. I love to use my Pit Barrel Smoker to smoke meat.
Years as a Townsend Leather Partner:
17 years
MandieAccounting Manager – Manufacturing
Mandie
Accounting Manager – Manufacturing
A Favorite Thing:
I love the culture and values that Townsend prides itself on. Having fun while getting work done. The appreciation, care, and support that partners show for each other, as well as the company, creates an amazing feeling of being among family. 😊 www.townsendleather.com/the-townsend-story/community
Something People Might Not Know About Me:
I love 80’s movies! So many classic flicks that came out during that decade. I love a good night of binge-watching!
Years as a Townsend Leather Partner:
7 Years
MargauxCustomer Service Representative
Margaux
Customer Service Representative
A Favorite Thing:
The absolute best parts of my job are the friendships I’ve made at Townsend and the relationships I’ve built with my customers. www.townsendleather.com/the-townsend-story
Something People Might Not Know About Me:
Something about me some people don’t know is that my nickname is “Fun Margaux”. I like to make people smile and have a good time!
Years as a Townsend Leather Partner:
8 years
Maria
Sample Department
A Favorite Thing:
My favorite part of my job at Townsend is searching for just the right samples when a designer is looking for a range, palette or specific theme for a project. I get to find many unique and beautiful treasures for them in our vast library of samples. My hope is that I find something they love that they didn’t even know they wanted. Maybe something that inspires them for current or future projects. www.townsendleather.com/2015/lifestyle/townsends-sample-magicians-create-custom-color-scheme
Something People Might Not Know About Me:
I’ve always wanted to travel to Australia.
Years as a Townsend Leather Partner:
4 Years
MeganGraphic Designer/Marketing
Megan
Graphic Designer/Marketing
A Favorite Thing:
The atmosphere! Our love for leather, family-oriented, close partner relationships, pride in our work, fun activities, care for others and so much more. www.townsendleather.com/the-townsend-story
Something People Might Not Know About Me:
The reason why I love graphic designing is because of the feeling I have knowing I had a hand in creating something that is literally all over the world and is being used by others. It can be something locally or in another country, but just knowing I was a part of it means the world to me. For example, when I worked at Spray Nine in 2001, I created product labels and marketing materials that I can still see today are being used and I can say to myself “Hey, I did that.” I don’t need others to know it or get credit for it in any way, just knowing I had a hand in creating it, is priceless.
Has been a Townsend Partner:
4 years
Michelle
Staff Accountant
A Favorite Thing:
Townsend Leather is a very family orientated place to work. We come together and help each other out no matter what it is. I enjoy coming to work, we have fun and work at the same time.
Something People Might Not Know About Me:
I love to go camping with family and friends, and Dirt Car Racing.
Has been a Townsend Partner:
1 year
NealCycle 1 Quality Lead, and Technician, Product & Process
Neal
Cycle 1 Quality Lead, and Technician, Product & Process
A Favorite Thing:
I love the culture at Townsend. The focus is on is making the best leather in the world consistently and to do it every day. The constant encouragement for the entire team to challenge the processes continuously looking for improvement and taking ownership of the work we do. I think that’s the secret sauce in building positive attitudes and strong bonds between partners. I love the Nubuc and wax pullup leathers like the Manchester. I’m all about the feels.
www.townsendleather.com/the-townsend-story
Something People Might Not Know About Me:
I’m most happy when I’m with my Family. My wife, two sons and I love to travel and love Nature. In my spare time, which isn’t much, I love to spend time in my cabinet shop practicing for retirement.
Years as a Townsend Leather Partner:
8 years in may working with Townsend, 4 years working for Townsend
Noel
Sample Department Lead
A Favorite Thing:
I have a lot of favorite things I love about Townsend Leather but one of them is being able to work in the sample dept. Being a part of a team that hand picks samples for our customers and getting orders back in return is very gratifying. My team and I get to see and touch every creation and new product designed by our Marketing team. I also love that Townsend Leather is very family-oriented. I’m one of five of my immediate family members that work here. My sister, brother, niece and my very own son all have a combined tenor of over 60 years here. 😊 www.townsendleather.com/leather/samples
Something People Might Not Know About Me:
Something you may not know about me is in high school I wanted to go to college to be a fashion designer. I loved the idea of creating ideas and watching them come to life. I guess you can say that I get some of that here. 😊
Years as a Townsend Leather Partner:
29 Years
RebeccaCycle 3 Production Lead
Rebecca
Cycle 3 Production Lead
Rebecca is famously passionate about Townsend and famously humble. So the words here are written by President, Jared, they are a small excerpt of what he wrote about her on her 20th anniversary at Townsend.
Rebecca sets the example for nearly all of our values and superlatives! She’s a previous ambassador of Communication and Initiative, and is this year’s Ambassador for all Strong Women in the Jackie Fox Legacy Award!
As a modern woman in our company and we are stacked with them, she is such a great example of brains, brawn, and heart and in how to be a selfless partner.
I love this quote for her, “Being Humble means recognizing that we are not on earth to see how important we can become, but to see how much difference we can make in the lives of others.” – Gordon B. Hinckley
Has been a Townsend Partner:
for 20 years
RonInternational Sales Representative
Ron
International Sales Representative
A Favorite Thing:
One of my favorite things about Townsend is our team’s flexibility and resilience to create new & interesting products. It’s always fulfilling to take an idea and see it come into existence. Customize!
Something People Might Not Know About Me:
I’m a total nerd, lol. Aviation, Science, Travel, etc. I recently took an old skateboard and built/converted it into a self-propelled fully electric Eboard. You can find me zipping around downtown (carbon-free).
Years as a Townsend Leather Partner:
5 years
SarahSr. VP, Sales and Marketing
Sarah
Sr. VP, Sales and Marketing
A Favorite Thing:
I love working with literal family and then people who feel like family. www.townsendleather.com/the-townsend-story/community
My favorite part of the job day to day lately has been seeing how many beautiful colors, patterns, and finishes we make which is really showcased when a designer gives us a theme to work off and then we can be creative pulling from our sample archives and sending an array of options that dazzle . . . and then hearing from the customer as they make their final selection and tell us what application they are going to use the leather for! This never gets old as the possibilities are endless and I still thrill with every new order we get as that means our leather will be part of someone’s home, aircraft, or in a public space like a hotel lobby. www.townsendleather.com/services
Something People Might Not Know About Me:
Something about me some people don’t yet know unless they travel with me is I love using time away from work to bond and create experiences whether that means I booked us seats at a show or I brought along a game to play or that I will make everyone go around in a circle and say something nice about the person to their right. I never want to pass up the chance to get to know people on a more personal level or create one of a kind memories together!
Years as a Townsend Leather Partner:
21 years at Townsend this year
Shawn
Communication Designer
A Favorite Thing:
One of my favorite things about Townsend Leather is our passion for constant improvement, especially our environmental efforts: www.townsendleather.com/the-townsend-story/townsend-the-environment
Something People Might Not Know About Me:
I take a lot of pride in my snapping ability.
Years as a Townsend Leather Partner:
13 years
Sherry
Customer Support Lead
A Favorite Thing:
I love all of the hand-rubbed or very lightly finished products –> Fuente, Couture, Softina, Fifth Avenue… the products that feel luxurious and show off the natural characteristics of leather. www.townsendleather.com/leather/samples/product-lines/category/Antiqued-and-Hand-Rubbed
Something People Might Not Know About Me:
I don’t have many secrets… I wish I was in a band! I enjoy spending time outside when it is not raining and my favorite place in the beach!! ☀️🌴
Years as a Townsend Leather Partner:
26 years and counting
TaslimCycle 3 Quality Lead & Technical Director
Taslim
Cycle 3 Quality Lead & Technical Director
A Favorite Thing:
My Favorite thing is absolutely our friendly/family-oriented culture at Townsend, it’s the first thing that motivates me. Townsend’s motto is to produce the world’s best leather and enjoy it while you are making it, it is the key of our success.
Something People Might Not Know About Me:
I am open book nothing hidden after 10 years :)
Has been a Townsend Partner:
For 10 years
This photo is of me and my wife attending the wedding of a Townsend Partner’s family. These moments are precious when you see happy faces you know from work on special occasions and you share joy and celebration with them. These moments are unforgettable.
Terry
Chairman
Years of Service at Townsend Leather:
52
About the photo:
This is a picture of Barb and me on a hike in the Adirondack Mountains during the beautiful autumn season of 2012. The picture represents two of my passions: Family and Nature.
A message that Terry would like to leave to his family who succeeds him in the family business:
I paraphrase James Hughes from his book “Family Wealth”. “Each succeeding generation must bring its own creativity and innovation to the family business.” The third generation leaders of Townsend cannot rely on the successes of the previous two generations. It must join the human, intellectual and financial capital it has inherited to the skills, passion and new ideas it brings to the family business.
Thom
Tipping & Embossing Lead
A Favorite Thing:
My favorite thing about Townsend is I can be “me”. It being said it is nice to be able to come to work and “Get Shit Done” in a timely fashion doing it my way. I sometimes look at being a department manager as being me running a business within a business. It is fun as well as challenging. www.townsendleather.com/2017/lifestyle/magic
Something People Might Not Know About Me:
A secret interest of mine was drawing pictures of old broken-down barns. This is a fact that very few know about me. It has been years, but I love and still notice and look at old broken-down barns.
Years as a Townsend Leather Partner:
I have been employed at Townsend for 25 years.
Tim
SVP
A Favorite Thing:
Townsend is a lot like Cheers. It is a place where everyone knows your name. The culture sets the company apart from being a place you work to a place you want to be at. We make great products that go to some amazing applications and allows us to work across the world. We wouldn’t be making these beautiful products without the partners here. www.townsendleather.com/the-townsend-story
Something People Might Not Know About Me:
I have been an honorary member of a band called DuckPlane for the past 5 years.
Years as a Townsend Leather Partner:
16 years
Tommy
Cutting Team Lead
A Favorite Thing:
Like most others, the family aspect. We all respect each other as a team and take pride in our relationships with each other.
Something People Might Not Know About Me:
I sing in an alt-rock band called Brookline. Now streaming on all music platforms. 😉
Years as a Townsend Leather Partner:
5 years
TriciaSenior Vice President of Customer Service
Tricia
Senior Vice President of Customer Service
A Favorite Thing:
My answer hasn’t changed in 20 years. My favorite aspect of Townsend is and always will be my fellow partners. The care they give to our customers, community and each other is world-class. www.townsendleather.com/contact/hug
Something People Might Not Know About Me:
I enjoy the simple pleasures of life the most – my yoga practice, a good book, and making others laugh.
Years as a Townsend Leather Partner:
22 years – 2020 was my 20th anniversary at Townsend! 20 years of serving customers, making beautiful leather, and growing personally and professionally with my 2nd family.
