Customer Satisfaction Survey - Townsend Leather

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Customer Satisfaction Survey

Customer Satisfaction Survey

Customer Satisfaction Survey

A quick and easy survey for Townsend Leather customers to share input and feedback.

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Townsend Leather Customer Satisfaction Survey
In the interest of continuous improvement, we at Townsend Leather would appreciate your spending a few minutes to complete this valuable survey. Your candid responses will allow us to improve our internal processes with the goal of providing our customers the best possible service. We are looking for your impression and feelings towards each of the topics, taking into account your entire history with Townsend Leather.
If you have comments, compliments, or concerns regarding a specific order or anything regarding Townsend Leather, please place those in the comments section at the end of this survey.
If you need to make changes to any of your answers, use the "Previous" button at the bottom of the page, not your browser's "back" button (clicking the back button will erase your previously entered data).
YOUR INFORMATION
Name*
First Last
Your Title or Position*
Email*
Your Company Name*
Phone*

ONTIME DELIVERY
Do you feel that you receive your Townsend orders in a timely manner?*
- I feel Strongly that they DO
- I think so
- I don't think so
- I feel Strongly that they do NOT
Do your orders arrive when expected?
ANY COMMENTS YOU HAVE REGARDING TOWNSEND'S DELIVERY AND TIMELINESS:

QUALITY
Do you feel Townsend provides the Quality you expect?*
- I feel Strongly that they DO
- I think so
- I don't think so
- I feel Strongly that they do NOT
Do the products delivered usually meet your requirements for color, texture/design, feel/hand, and overall aesthetics?
ANY COMMENTS YOU HAVE REGARDING TOWNSEND'S PRODUCT QUALITY:

SERVICE
Rate the OVERALL QUALITY of SERVICE your get from your Townsend Sales or Customer Service Representative(s).*
- Outstanding
- Good
- Average
- Below Average
- The Worst
Consider your representative's: friendliness; ability to provide clear, detailed, and thorough information through verbal and written communication; and their ability to make you feel comfortable in asking questions. Also consider, how well they answer your questions, emails, phone calls, and inquiries. And how well they give direction toward product appropriateness for your applications; product limitations; and expectations for performance or wear.
ANY COMMENTS YOU HAVE REGARDING TOWNSEND'S SERVICE AND/OR REPS:

PRODUCTS
Rate your OVERALL SATISFACTION with Townsend Products.*
- Outstanding
- Good
- Average
- Below Average
- The Worst
ANY COMMENTS YOU HAVE REGARDING TOWNSEND'S PRODUCTS:

RECOMMENDATIONS
Would you RECOMMEND Townsend to your co-workers and customers?*
What are your suggestions on how Townsend can even better accommodate your needs or become a better partner to you?
Let us know anything and everything. If you have comments, compliments, or complaints about a specific order or anything - please include that here.
ANY ADDITIONAL COMMENTS?
Please let us know any feedback you have for us. We are on a forever-quest to continually improve and find ways to increasingly please our customers. Any feedback, ideas, suggestions, or thoughts you have helps us on that quest. If you want to share a photo or file that supports your feedback, please use the next area below to do so.
FILE UPLOAD
Drop files here or

Max. file size: 128 MB.
If you have an image or file you want to share with us, you can upload it here. Please explain the picture or file in the above comments section. Feel free to share project images, areas of concern, or beautiful completed designs - we welcome it all.
Thank you!
Thank you for your business and for taking the time to complete this survey. Your comments will be thoroughly reviewed and Townsend will strive to make the improvements you are asking for. If you have more comments or any questions about this survey, please email them to info@townsendleather.com Thank You!

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Townsend Leather Company, Inc.
4 Grove Street
P.O. Box 669
45-49 Townsend Avenue
Johnstown, NY 12095
info@townsendleather.com Townsend Leather is AS9100 certified

Phone: 518.762.2764
Toll-free: 1.800.852.0144
Fax: 518.762.5566

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